Fordthorne Service Department

Reasons to Choose Fordthorne Cardiff for Your Next Ford Service

  1. Specialised Ford Expertise: As Cardiff’s exclusive FordStore, we focus on delivering expert services tailored specifically to the needs of Ford vehicles, ensuring top-notch care and attention for your car.
  2. Comprehensive Service Hub: Our advanced service centre, centrally located in Cardiff, offers a complete range of solutions, covering servicing, MOT, and general maintenance. It serves as your go-to destination for all your Ford-related needs.
  3. Customer-Centric Approach: Your satisfaction is our priority. We customise our services to align with your unique requirements, providing a personalised and attentive experience.

Discover the Offerings from Our Service Department:

Fordthorne Free Roadside Assistance

Free 12 month roadside assistance (UK & Europe)

Fordthorne Payment Assist

Payment Assist to help with unexpected bills

Genuine Ford Parts Fordthorne

Genuine Ford parts

Fordthorne Service Plan

Service plan

Free Vehicle Health Check Fordthorne

Free video health check, so you know what to expect further down the line

Fordthorne Courtesy Car

Courtesy car

Fordthorne Wash and Vac

Wash and Vac

Current offers:

Fordthorne Free Homestart Cover

What to expect from Ford’s Service & Roadside Assistance

  • Friendly, skilled roadside help in the UK and Europe
  • Assistance if you break down at home
  • Alternative transport, replacement vehicle or overnight accommodation if your car can’t be repaired on the spot
  • Recovery including caravans and trailers
  • Ford Roadside Assistance is available 24 hours a day, all year round with just one phone call.

What’s covered?

Replacement vehicle

We’ll provide a temporary loan vehicle for up to two working days while yours is being repaired.

Rail travel

If your vehicle can’t be fixed straight away, we’ll pay reasonable public transport costs for you and your passengers.

Air fare

If your vehicle can’t be fixed straight away, we’ll pay reasonable air travel costs for you and your passengers.

Hotel expenses

We’ll pay for a night’s accommodation, for you and your passengers while your vehicle is being repaired.

Vehicle repatriation

If repairs are not completed before you return home, we can arrange for one person’s travel to collect the vehicle.

How is Ford Service and Roadside Assistance carried out?

If your vehicle breaks down, simply call Ford Assist on 0203 564 4444 and we’ll get someone out to you as fast as we can. If we’re unable to fix the problem there and then, we can help you in other ways such as providing a replacement vehicle, organising costs for alternative travel to your destination or even covering hotel accommodation for you and your passengers.

Ford £30 off next service offer

£30 off your next Ford service

A new year brings new opportunities and adventures. So to keep you revived up for 2024, we’re giving you £30 off your Ford Scheduled* or Essential Service**

Just book online by clicking the button below or via the FordPass app


*Retail customers at participating dealers only. Valid on bookings made and completed by 29th February 2024. Cannot be used either other Ford Service promotions.

**Terms and conditions apply. See Ford website for more information

Address & Phone

281 Penarth Road
CF11 8YZ

02920 223 100

By Car

Leave M4 at Jct 33. Take the A4232, signposted for Cardiff West, Barry and Cardiff Airport. After approximately 4 miles, take the exit signposted Leckwith. At the roundabout go straight over into Hadfield Road. Continue to the end of the road and at the traffic lights turn left onto Penarth Road. Fordthorne can be a found a short distance along on the right hand side.

By Rail

Fordthorne is served by Grangetown station, which is within 1/4 mile of the dealership. A frequent service is scheduled to run to Cardiff Central.

Service Opening Hours

Monday – 8am – 6pm
Tuesday – 8am – 6pm
Wednesday – 8am – 6pm
Thursday – 8am – 6pm
Friday – 8am – 6pm
Saturday – Closed
Sunday – Closed

Terms and conditions

Service plans do not include additional items, including but not limited to, brake pads/discs/shoes, wiper blades, clutches, tyres, bulbs, body damage, or any item replaced due to wear & tear or misuse, outside of the manufacturers service schedules. Additional services will need to be paid for separately. Fordthorne reserves the right to amend the price, terms & conditions of service plans at any time. Full terms and conditions can be found on the Fordthorne website.